Reservations:

We highly recommend booking your treatment in advance to ensure that your preferred time and service is available. To make your reservation, you may either book online or call (301) 984-6245 to speak to our spa concierge.

Please note – a valid credit card number will be required at the time of booking to support our cancellation policy.

Privacy Policy:

Blu Water Day Spa requires some personal information in order for you to reserve an appointment or purchase a product. This information will not be disclosed to third parties. Unfortunately, no data transmission over the internet can be considered 100% secure. However, Blu Water uses industry-standard SSL-encryption to protect data transmissions. If you do not consent to the collection of your personal information, you will not be able to get a reservation.

Cancellation Policy:

We require a 24-hour advance notice of cancellation for services under 90 minutes. For all services over 90 minutes, we require 48-hour advance notification. If less notice is given and we can’t fill the time slot, you will be charged the full cost of the service.

Return Policy:

Unopened products may be returned within 14 days with the proof of purchase for store credit only.

Price Variation:

At Blu Water we have a multi-tiered pricing structure based on the licensed technicians’ education and experience level as well as the length of employment. Prices are subject to change without notice.

Arrival:

Please arrive 10-15 minutes prior to your appointment time. Please understand late arrival may not correspond with an extension of treatment time. Late arrival may result in a necessity to reschedule your appointment.

Cell Phone Etiquette:

In order to maintain a relaxing atmosphere, we request that you turn your cell phone to vibrate or off. Cell phone use is only permitted in the retail area.

Pets in Facility:

For the health and safety of all guests, no pets are allowed in the facility unless they are registered as service animals with Montgomery County.

Methods of Payment:

We accept all major credit cards, *checks and cash.
*returned check fee – $25.00

Gift Cards Available:

Share the gift of “well-being” with our Blu Water Day Spa Gift Card/Certificate. Redeemable for service or retail (gratuity not included). Gift Cards/Certificates can be purchased online, on-site, or by phone. Gift cards or gift certificates are NON-REFUNDABLE. Unfortunately, we cannot replace or refund a stolen or lost gift card.

Discounted Service Series:

You may choose to prepay multiple services of your choice at a discounted rate. The series must be used within a designated time period – no exceptions.

• Series of 5 (Expires 5 months from date of purchase) = 5% off
• Series of 10 (Expires 10 months from date of purchase) = 10% off
• Series must be purchased with same level of service provider (or pay the difference at time of service).

Gratuity:

Unfortunately, gratuity cannot be placed on a credit card, however, our staff can accept a personal check, Venmo, or, of course, cash. For your convenience, a gratuity envelope is available at the front desk and an ATM is located on-premises.

For Your Health and Safety:

We request you disclose any medical condition, product usage or medication as there may be a contraindication to some services.